Refund policy

Return Policy

At Havoc Chicago , we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a hassle-free return process under the following terms:


  1. Eligibility for Returns:

    • Items must be returned within 7 days of receiving your package.
    • The product must be in its original condition, unused, unworn, and with all tags and packaging intact.
    • Items that have been altered, washed, or damaged will not be accepted for return.

  2. How to Initiate a Return:

    • Contact our customer service team at havocchicago@gmail.com to request a return authorization.
    • Provide your order number, reason for return, and photos of the item(s) if required.
    • Once approved, you will receive instructions on how to ship the item back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  3. Exchanges:

    • We offer size exchanges for eligible items within 20 days of receiving your package.
    • To exchange an item, follow the same process as initiating a return. Specify the desired size when contacting our team.
    • Exchanged items will be shipped once we receive and inspect the returned item. Shipping fees for exchanges may apply depending on your location.

  4. Non-Returnable Items:

    • Certain items may not qualify for returns or exchanges, including but not limited to:
      • Final sale or clearance items
      • Personalized or custom-made products
      • Undergarments, swimwear, or other hygiene-sensitive items

  5. Inspection Process:

    • Upon receipt of your returned item, it will undergo an inspection to ensure compliance with our return policy.
    • If the item does not meet the outlined criteria, it will be sent back to you at your expense.

Refund Policy

  1. No Refunds:

    • Please note that we do not provide refunds for returned items. Instead, we focus on offering exchanges or store credit where applicable.

  2. Store Credit (Optional):

    • If you prefer not to exchange your item, we can issue store credit equivalent to the value of the returned item. This credit can be used toward future purchases and is valid for 6 months .

  3. Exceptions:

    • In rare cases where the wrong item was shipped or the product arrived damaged/defective, we will work with you to resolve the issue promptly. You may be eligible for a replacement, exchange, or store credit.

Important Notes

  • All decisions regarding returns and exchanges are final and subject to the discretion of Havoc Chicago .
  • For questions about our policies, please contact us at havocchicago@gmail.com. We aim to respond within 24-48 hours .

Thank you for shopping with us!
Havoc Chicago